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Privacy and disclaimer policy and payment & return Policy information UPDATED JANUARY 1, 2019
*This policy is effective January 1, 2019 and supersedes all prior policies and serves as the sole and current policy.
We had hoped and really tried to keep our 2016 policy as our tenets, but issues and circumstances over the last 2 years, particularly in 2018, have forced us to revise it and for us to make some rules and policies stricter and implement new policies to maintain our high level of class content, instruction and events.
All payments for monthly classes are due the first week of each month. Payment for individual classes and workshops is due on the day the class is scheduled.
For example, if you schedule a class on January 25th for class dates of February 10th and 17th, Payment for BOTH of those classes are due ON JANUARY 25th. This is a new policy to help combat the frequent scheduling of and then cancelling at the last minute or not showing up for scheduled classes, which affects us severely as a small company. If you schedule a class, you are committing to attend that class and we reserve that time for you in good faith, so to foster educational commitment we have found this new rule is necessary.
If you are scheduled for a class and do not show up or reschedule in advance, you will still be charged for that class. As classes are now to be paid for at the time of scheduling, those class fees apply for the scheduled dates of the classes only and cannot be carried over to the next month. We have had issues in the past recently with this as well. Monthly plans are for THAT ONE MONTH ONLY and cannot be carried over to the next month.
** UPDATED PAYMENT POLICY REGARDING WORKSHOPS:
Payment for workshops is due the day workshop is booked and confirmed as supplies are purchased with your attendance in class in mind.
EXAMPLE: You book a class on February 3rd for a workshop on March 4th. Payment for that March 4th workshop IS DUE ON February 3rd.
*In this policy, ‘we’ refers to Ravencroft Graphics and Fine Art® and all its subdivisions and will be updated as needed:
Ravencroft Graphics and Fine Art®
Ravencroft Graphics 3D®
Ravencroft Graphics Gaming®
Ravencroft Graphics and Fine Art® Culinary Division
Ravencroft Graphics and Fine Art® English Language Division
Ravencroft Graphics and Fine Art® Publishing Division
Ravencroft Graphics and Fine Art® Literary Division
Ravencroft Graphics and Fine Art® Computer Arts and Design Division
Ravencroft Graphics and Fine Art® Illustrations Division
Ravencroft Graphics and Fine Art® Candles, Soaps, and Papers Division
Ravencroft Graphics and Fine Art® Advertising Division
Ravencroft Graphics and Fine Art® Audio/visual Division (including DVD’s, CD’s, and downloadable AudioBooks
Ravencroft Graphics and Fine Art® Community Outreach Division which is known as Ravencroft Foundation®
*In this policy, ‘you’ refers to you the 'customer, student, or consumer'.
What we will do:
We will provide feedback and assistance as needed.
We will update on policy provisions as needed.
We will notify you of any information security breaches if needed.
We will keep your personal and financial information used through purchase secure.
We will update you on current events through email and text messaging depending on your choice of delivery.
We will respond to all issues and inquiries within 24 hours.
We will provide accurate quotes on services and any delays if there are any.
We will respond appropriately to any issues regarding returns, refunds, discounts and sales.
What we will NOT do:
1. We will NEVER sell your information to a third party. ALL contact information is kept in-house for our own marketing and to be able to contact you will new events, items and general communication.
2. We will NEVER share ANY financial information from you or about you to anyone or any other company.
3. We will not contact you unsolicited. If you sign up or request to receive emails, or are a past customer or student, then you are automatically opted into the subscriber system. If you wish to be removed, email us directly and ask to be removed.
Cancellations and Withdrawals
If you choose to stop coming to classes, and are gone for more than 2 months from the school, your file will be closed and you will be marked as 'withdrawn'.
Additionally, we now require a 30 day prior notice of withdrawal. As when you attend a college or other traditional school or rent an apartment, you are required to give prior notice of termination when you choose to withdraw or quit, we too now require this prior notice.
As an example: If you attend class on January 4th and are on a monthly plan, and on January 4th WITHOUT the required 30 prior notice to us you decide to leave class or terminate your student status, you are still required to pay that months fees due in entirety.
If you do not want to attend classes starting in January, you will now be required to notify us in writing of your intent to leave the school by no later than December 1st (30 days PRIOR to date of last class attending).
You may choose to come back to class at any time, but you will be considered a new student and will need to fill out a new registration form and classes will be priced at the current rates for classes in effect at that time noted HERE on the class/student and group event price lists pages on our website at www.ravencroftgraphics3d.com.
Additionally, we will now require a standard registration fee of 5000¥, keeping in line with most other English language schools in the area (many of which charge much more, and their class rates are also much higher) to help with keeping costs for English and art classes at among the lowest in the Matsuyama area.
Maintaining bookkeeping, supplies, ect has previously in the past come at a great loss and cost to the company, and we have found that this registration fee requirement is necessary to keep class prices low, while ensuring that the students who join our classes have made a commitment to attend classes.
There may be times where you have scheduled a class and need to reschedule to a different time or
date. We will do our best to accommodate your requests as we maintain an open-door scheduling philosophy (even rescheduling classes on our days we are typically closed such as holidays, Saturday and Sunday) but as we have other students, classes and workshops as well, this may not always be possible.
We have seen in the past, particularly in 2018, this open-door scheduling philosophy abused, so there are some new policies and rules which have been implemented as of January 1, 2019:
1. If you need to cancel a class, please do so at least 2 hours in advance, preferably 24 hours in advance.
2. If you fail to attend a scheduled class, cancel at the last minute (less than the 2 hour window) or do not call to cancel beforehand, you will still be charged for that class as that time was reserved for you in good faith and we had no option to fill that time slot otherwise at a loss to the company.
*This has been abused in the past and we have been lenient, this will no longer be the case. This rule will be strictly enforced so please be advised of this.
3. If you never come back to class (after cancelling a class or not showing up at all) and ‘disappear’ or ‘quit’ without the required 30 prior notice, you will be sent a billing statement for those classes that were scheduled that you failed to show for, in which payment is due upon receipt.
If you need a statement for tax purposes, monthly or year end, please notify us a few days before it is needed and provide a valid email address where a PDF form of the statement can be emailed to you.
A copy of this updated policy has been on our website as of January 1, 2019 and supersedes all prior policies and is now provided to all current students and new incoming students as of 2019 and onward.
Any issues or questions, contact us directly at ravencroftgraphics3D@pm.me
In regards to original artwork, illustrations and writing, as these are all original artistic sources, we reserve all copyrights to them.
There is a non-refundable clause due to the nature of original artworks as well, we cannot accept returns on commissioned art, work or paintings.
We will work with you on any digital illustrations but after completion, it is considered a ‘final sale’.
All artwork, photographs, crafts, illustrations are ‘final sales’.
Books are only accepted as return if in the same new condition as when they were sold to you and only if they were bought directly through us and not through a bookstore or 3rd party seller.
We DO offer gift certificates for sale, these are sent out through the postal mail system after purchased. Complete receiver and sender information is needed, and the information needs to be accurate due to this.
For artwork and books, there are additional shipping charges due to size and (for artwork) special shipping circumstances. We will notify you of all shipping and additional charges, if any, prior to shipping so you can make a final decision on your purchase.
On our stand alone secure web storefronts listed here on our list of online and offline storefronts page, each storefront has its own secure shopping system. All payments are processed through the storefronts secure purchasing systems.
Purchases made through our website, www.ravencroftgraphics3d.com are done though the Paypal® processing system. We do not accept credit card numbers or bank account information at this time AT OUR LOCATION.
Please use the Paypal® system to process your payments or visit our stand alone web store noted above. NO credit card or account information is kept on file by us. We can and do accept cash payments, but it is not recommended that you ever send cash through the postal service.
We use a variety of mailing and shipping companies. As we are mainly based in Japan but can ship anywhere, we use Japan Post for mail and packages, EMS for overseas mail and package shipping as well as Yamato, Sagawa, and FedEx.
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